FAQ

Products

Are your products/ ingredients organic ?
Organic Potions products are tested on animals ?
What is the difference between "100% Organic", "Organic", " Made with Organic..." products?"
How are your Skincare products different from other natural products?
Do you have fragrance free or essential oil free products?
Do you use artificial fragrance?
Essential oils vs Synthetic fragrances - How and why does Organic Products use Essential oils?
Why "Hight-quality" ingredients matter in natural skin care?"
Why does my Skincare products look or smell different from last time ?
Do your products work well with synthetic skincare products like Retinol and Vitamin C serums?
Can men use Organic Potions Skincare products?

Orders & Shipping

Do I have to register on the Organic Potions website to place an order?
How do I register My Account?
How do I place an order online?
What payment methods does organicspotions.com accept ?
Is my personal information secure?
What steps do you take to ensure credit card safety?
Can I change my delivery address?
Can I make changes to my order after it has been placed?
Can I have my order delivered to an address other than my home address?
What if I need to cancel an order?
What if I receive the wrong item, broken or damaged?
How I do know if my order was accepted?
When can I see the status of my order?
What shipping options are available for Singaporean Orders?
When will my order be shipped?
Do I have to pay custom fees?
What are the charges for shipping and handling?
Does Organic Potions ship Anywhere in the world?

Returns

How long do I have to return an item?
How do I get a refund for my purchase?
When will I receive my refund?
How do I replace a broken or defective product?
How do I exchange a product?