At Organic Potions, we prioritize the use of high-quality, plant-based ingredients in our products. To ensure the best possible results, we prioritize sourcing ingredients that are grown using organic farming practices. Every ingredient that starts as a seed in our products is certified organic. In addition to organic ingredients, we also carefully select ingredients that are wild-harvested and biodynamic. While some cosmetic ingredients, such as clays, vitamin C, and vitamin E, cannot be certified organic, we use non-GMO, plant-based vitamin E in our products and never exceed a 1% concentration in our formulas
Are your products/ ingredients organic ?
Organic Potions products are tested on animals ?
Organic Potions products are never tested on animals and are cruelty free, and our packaging carries the P.E.T.A logo.
What is the difference between "100% Organic", "Organic", " Made with Organic..." products?"
Organic Portions Skincare products are labeled Organic. What does this mean?
Under USDA/NOP regulation, cosmetic and body care products may fall under 4 organic labeling categories:
“100% Organic” – Skincare products must contain (excluding water and salt) only organically produced ingredients.
“Organic” – Skincare products must contain at least 95% organically produced ingredients (excluding water and salt). Remaining product ingredients must consist of non-organically produced agricultural products that are not commercially available in organic form.
“Made with Organic Ingredients” – Skincare products contain at least 70 percent organic ingredients and Skincare product label can list up to three of the organic ingredients on the main display label.
“No Organic Labeling” – Skincare products with less than 70 percent organic ingredients cannot use the term “organic” anywhere on the main display label..
How are your Skincare products different from other natural products?
At Organic Potions, we take pride in our commitment to creating the highest quality organic skincare products. We source our ingredients from the finest artisan distilleries in Morocco, Europe, and beyond. When it comes to natural skincare, quality is key to achieving results. We don't prioritize superficial elements like scent and color, but rather focus on using time-honored, science-backed botanicals that have been proven to provide powerful skin benefits. Our formulas draw from the wisdom of ancient skincare practices like herbalism and aromatherapy, as well as modern cosmetic science
Do you have fragrance free or essential oil free products?
Yes. Most of our facial serums have a very light scent that disappears quickly. This is due to the small amount of skin-beneficial, non-photosensitizing essential oils (EOs) we include in our formula. Although some people may find the scent of essential oils appealing, we believe it's important to use them sparingly in skin care products. Using too many products with high concentrations of essential oils or using essential oils that are not suitable for facial skin can lead to negative reactions or sensitivity. We encourage you to be mindful of the products you use and avoid those with strong scents, as these are often formulated with high concentrations of essential oils that may not be safe for daily use on the delicate skin of the face.
Do you use artificial fragrance?
No, we do not use artificial fragrances in our skin care products. We believe that artificial fragrances have no benefit for the skin and can even be harmful. Many of our natural ingredients have their own scents, as intended by nature. We prefer to use these ingredients rather than artificial fragrances
Essential oils vs Synthetic fragrances - How and why does Organic Products use Essential oils?
At Organics Potions, we only use natural or organic essential oils to scent our products, never artificial or synthetic fragrances. Essential oils have been used for centuries to fragrance the skin and are a key ingredient in many natural or organic skin and body care products. We blend essential oils into our products for both their aromatherapy benefits and their specific skin benefits. We use these oils in very small amounts to avoid overwhelming the senses or causing irritation. Therefore, we do not need to use any synthetic fragrances in our products.
Why "Hight-quality" ingredients matter in natural skin care?"
In the world of skincare, the term "high-quality" is a common buzzword that is often used to justify premium pricing or to differentiate one brand from another. However, it's important to exercise caution when evaluating such claims about the quality of skincare products. While many skincare lines use the "high-quality" label to tout their products, the truth is that the term is unregulated and may not always reflect the actual formula inside the bottle. In fact, it's not uncommon for brands to invest heavily in marketing, packaging, and aesthetics, while neglecting the quality of their ingredients.
When it comes to natural skincare products, the effectiveness of the formula is largely determined by the quality of the ingredients used. There are several factors that can impact the quality of an ingredient, including how and where it was grown, whether it was subjected to conventional or organic farming practices, and how it was processed. Additionally, the freshness of the ingredients is also an important factor, as it can affect their ability to deliver nutrients and antioxidants to the skin.
Just like the food we eat, natural ingredients such as botanical oils and plant extracts are rich in essential nutrients and antioxidants that can nourish and protect the skin. However, the quality of these ingredients is crucial to the effectiveness of natural skincare products. Because natural formulas rely on the nutrients and antioxidants in each ingredient to provide benefits, the quality of the ingredient is directly related to its impact on the skin. Therefore, choosing products with high-quality ingredients is essential to ensuring that natural skincare products deliver the desired results
Why does my Skincare products look or smell different from last time ?
It's normal for there to be slight variations in scent, color, and texture from batch to batch. This is because no two harvests are exactly the same, and the raw materials used to produce our botanical oils, extracts, essential oils, and hydrosols may vary. We encourage you to embrace the natural variations that come from using ingredients from nature.
Do your products work well with synthetic skincare products like Retinol and Vitamin C serums?
Yes, all of our formulas are gentle and can be used in combination with other intensive skincare products like retinol, Vitamin C, and exfoliating acids. Our oil-based facial serums are particularly compatible with these treatments and should be applied as one of the last steps in your routine. However, we do not recommend using our exfoliant or masks on the same day as other intensive treatments, as this may lead to skin sensitivity or negative reactions.
Can men use Organic Potions Skincare products?
Absolutely. We design all of our skincare products based on skin type, not gender. Our products are suitable for everyone, regardless of whether they identify as male or female. We're happy to say that we have many male customers who have experienced great results with our skincare products. We believe that everyone deserves high-quality skincare that is tailored to their unique needs and preference
ORDERS & SHIPPING
Do I have to register on the Organic Potions website to place an order?
No, you don’t need to. You can make purchases and check out as a guest everytime.However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I register My Account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
How do I place an order online?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
Can I make changes to my order after it has been placed?
It is incredibly difficult for us to make edits to your order once it has been placed, and in many instances, it is not possible at all. The best policy is to double-check all orders before checking out. We are happy to combine multiple orders whenever possible, simply reach out to us on live chat or at firstname.lastname@example.org
Can I change my delivery address?
Yes. Your billing address will automatically be entered as your delivery address. You can change this during the checkout process. If you have an account, you can also create, change and save multiple addresses in your address book. Unfortunately, if you have already placed an order you will be unable to change your delivery address
Can I have my order delivered to an address other than my home address?
When placing an order you may enter separate billing and delivery addresses.The order will be delivered to the address indicated. Packages are delivered without pricing information; you will receive a receipt with details of your order by e-mail. The My Account area also offers an address book that enables you to save a different delivery address and billing address.
What if I need to cancel an order?
You can cancel your order for a refund to your card or store credit, if you do so before your order ships. We do have very fast shipping, so if you get to us too late you will have to go through our returns process.
What if I receive the wrong item, broken or damaged?
Please contact us right away and our customer care team will take care of you. You can contact us via live chat or by email email@example.com. If your package was damaged during shipment (visible damage to the box), take pictures immediately.
How I do know if my order was accepted?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
When can I see the status of my order?
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
What shipping options are available for Singaporean Orders?
All orders made on organicspotions.com are delivered by SingPost (SmartPac), which offers the following shipping options:
Standard delivery: $4
Orders are shipped through SmartPac typically within 2-4 business days from dispatch (excluding weekends and public holidays) after your order is confirmed. In view of the current situation, kindly expect a delay in the delivery of your parcel. Thank you for your patience and kind understanding.
Free Standard delivery with any order over S$40.
We offer free islandwide Standard delivery with every order over S$40. Orders are prepared and delivered on business days (Monday-Friday, excluding Public Holidays).
Order processing time is generally 1-2 business days.
When will my order be shipped?
It usually takes 1-2 business days to pack and ship an order after purchase.
Does Organic Potions ship Anywhere in the world?
We are pleased to ship to more than 20 countries worldwide however we do experience difficulties with Customs Regulations in various countries. Please see our Shipping & Delivery Information page HERE for details on which countries we currently cannot ship to
Do I have to pay custom fees?
Some international orders will be subject to local taxes, duties and customs charges for which the recipient is responsible. Customs fees vary from country-to-country and are unfortunately out of our control. We can’t refund you any custom fees, sorry!
What are the charges for shipping and handling?
Please see our Shipping & Delivery Information page HERE for all shipping & delivery information. Before placing an online order, please be sure to read our shipping and returns policy as unforeseen taxes/charges may apply.
How long do I have to return an item?
We offer a 30 day (from time of delivery) 100% money back guarantee on all our products
How do I get a refund for my purchase?
Once we have received your package, your refund will be processed in the original form of payment within 10 business days. We will notify you via email or phone when this transaction has taken place.
When will I receive my refund?
Processed refunds are completed within 10 business days. Refunds will be issued based on your original payment method (PayPal, credit card, debit card, etc.)Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org
How do I replace a broken or defective product?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
How do I exchange a product?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
What payment methods does organicspotions.com accept ?
You can pay for your organicpotions.co purchase via the following payment methods:
- America Express
- Apple Pay
- Shop Pay
- Google Pay
Is my personal information secure?
All of the information you supply is strictly confidential. It will only be used internally by Organic Potions for deliveries or customer service.
What steps do you take to ensure credit card safety?
Organic Potions employs sophisticated encryption to protect the security of your credit card information. Every page that requires personal and credit card information uses Secure Socket Layer (SSL) encryption, designed to render information unreadable should anyone try to intercept it. This special digital certificate encrypts credit card numbers and confirms that we are a secure & authorized site.